Service
Service and customer satisfaction is important in any business but in a closed community like the horse industry they are paramount.
1.Call us Anytime
I am available on 0409994409 most of the time. If you have a question on anything to do with saddles ,even if it is not one of ours, feel free to call me. I love to talk about horses and saddles. If I can help I am only to please to try. Before you place an online order and buy a saddle feel free to call and make sure this is the best choice for your needs.
2.Saddle Trial,
Guarantee on saddles
With saddles we understand individual comfort and feel is important and you cannot replicate how the saddle feels until you get it on our own horse. With any on line purchase you cannot feel and see the quality.
We try to ensure our clients get a risk free purchase by offering you a 5 day trial on your own horse. Have a close look at the finish, feel the quality of the leather, and feel the comfort for both you and your horse. If you are not completely satisfied or if the size is not exactly right send it back and swap it for a different size of model, or get a refund.
The condition is if you do want to return the saddle it must be clean and unmarked so we can reasonably sell this as a new saddle.
You pay freight both ways. This is done in good faith so please, if you are looking for us to take the saddle back don't abuse the saddle or treat it in a way that you would not treat your own saddle.
3.Immediate delivery or we call you and advise you
We pride ourselves not only on our reasonable pricing, but on our extensive product range & enviable speed of service.
We carry some 300 to 400 saddles in stock at any point in time. We aim to be able to supply most models and most colour selections immediately. We know the polocrosse , Campdraft and show seasons are short. If you want a new saddle you want it now, not in 6 weeks.
4.Value for money.
Horselines is predominantly an E-commerce wholesale business. We do not have a traditional "retail" shopfront.
By not having an expensive shop front we can provide:
- An exceptional level of service to our mail-order and online customers, without the distraction of simultaneous retail "walk-in" business.
Instead of your order being sent "when the shop gets quiet" as it does elsewhere, your order is our only priority.- Cost saving because we have lower overheads we pass the saving on to our clients in lower prices.